Thank you for choosing Saddle House Custom Saddles.
FREQUENTLY ASKED QUESTIONS
What do BW and DL stand for?
-BW is a Buster Welch tree most commonly used in cowhorse, cutting and ranch cutting saddles. It refers to the shape of the swells, not a specific fit or set of measurements. BW trees fit your average built cowhorses very well. They’ll fit a ton of horses if they have a decent back and withers.
-DL is a Donn Leson tree that is most commonly used in cowhorse and reining saddles. The thicker, rounded or mutton withered horses usually work better with the DL tree.
Cowhorse v. Cutting v. Ranch Cutting Saddles – What is the difference?
-In general, cowhorse saddles are deeper seated than cutters and ranch cutters. The seats are similar in cutters and ranch cutters.
-For our cutters, we build them with more rise in the seat so they are cowhorse friendly. They have a straight cutter horn.
-Ranch cutters are better for lighter roping. They also have stouter bars than the cowhorse or cutter. They have a Texas Dally horn.
-We have two cowhorse models: BW and DL. Both cowhorse models are good for light roping. The BW is more secure with a deeper seat. The DL has a lower and more laid back cantle and slightly lower, rounder front end.
What does shipping cost?
-For saddles, shipping in Texas is $50, other continental states is $75, and Alaska and Hawaii is $150.
-For tack, shipping is $15. Additional shipping charges may apply to larger sized items (e.g., saddles blankets). For smaller items such as Hats and T-Shirts, shipping is $8. We reserve the right to adjust shipping charges as necessary.
-See below for additional information including international shipping.
Do you offer trials?
-We do not offer trials. There is a return policy in place to make sure that you get a saddle that works for you. We can send a bare tree to check for fit.
Not sure which saddle tree to get?
-We can send you bare saddle trees to ensure it is a good fit. It is a $250 deposit and $60 for shipping.
What is your return policy?
-See here: Return Policy.
Will you take my saddle on trade-in or consignment?
-See here: Sell Your Saddle.
How do I order a custom saddle?
-See here: Custom Saddles.
Have another question?
-Please chat with our team! Live support is located in the bottom right of your screen. Our team is happy to answer any questions Monday – Friday from 9 am – 5 pm CST.
TREE WARRANTY
New Saddle House Custom Saddles come with a limited lifetime warranty that covers normal use on the tree.
-Tree warranty is only good for original purchaser of saddle.
-Tree warranty covers normal wear and use. Horses flipping over, excessive roping, dropping saddles and other accidents are not normal use.
-Tree warranty only covers the tree. Labor for taking apart and rebuilding the saddle is not included in the tree warranty.
-Tree warranty is not transferable.
-Saddles are exposed to normal wear and tear. Warranty does not cover any leather.